Help & contact.

At least 24 hours before the service. In a hurry, the Express option lets you book as little as 3 hours ahead, with a surcharge shown before you pay.

Everywhere in Canada, in every province and territory. Time slots are in your address's local time and taxes are those of your province.

It depends on the snow Environment Canada forecasts for your address when you book. The price shown before you pay is the price you pay, even if more snow falls.

Yes, free of charge with a full refund, as long as no pro has taken the booking.

Report it from the booking within 48 hours, with photos. The pro photographs your vehicle on arrival and at the end: our team compares and decides, with a refund if the problem is confirmed.

Independent contractors vetted by our team, who accept a service agreement and photograph every job. You see their first name as soon as they take the booking.

Your orders are shipped directly by our partner suppliers, with a tracking number in your account. You can cancel until the order is sent to the supplier.

From My account › Subscriptions: pause, resume, change address or cancel (effective at the end of the paid period).

Yes: payments are processed by Stripe (we never hold card data), photos are private, no advertising cookies. Details in the privacy policy.